Frequently Asked Questions

1. Do you ship internationally?

Yes, we ship our premium tea leaves and teawares worldwide. Please check our shipping information for specific countries and delivery times.

2. What payment methods do you accept?

We are using Stripe payment gateways which accept various payment methods, including major credit cards (Visa, Mastercard, American Express) and ApplePay.

3. Are your teas organic or sustainably sourced?

Our teas are exclusively natural, sourced and hand-picked, and free from pesticides. While some of our teas are certified organic, our dedication lies in partnering with suppliers committed to sustainable and ethical farming practices.

4. Can I return or exchange my order if I’m not satisfied?

Kindly refer to our Return and Refund policy.

5. How can I brew the perfect cup of tea?

Each tea has its brewing specifics. You can find detailed brewing instructions on our website or on the packaging. Additionally, our blog or customer service team can provide guidance for the ideal brewing process.

6. Are there any health benefits associated with your teas?

Tea has numerous health benefits, and these may vary by type. While we cannot make specific health claims, tea is known for antioxidants and various wellness properties. Feel free to explore our tea profiles in the product page for more information on potential benefits.

7. Do you offer wholesale or bulk ordering options?

Yes, we offer wholesale and bulk purchase options for businesses or individuals interested in larger quantities of our teas. Please reach out to us via the Contact Us page for more information and pricing.

8. Can I track my international order?

Absolutely! Once your order is shipped, you'll receive a tracking number via email. This will enable you to track your package throughout its journey to your location.

9. How can I contact customer support if I have further questions?

Please reach out to us via the Contact Us page, and we'll be happy to assist you with any inquiries or additional information you need.

10. Do I have to pay for duties and taxes?

Please note that we cannot be responsible for duties/taxes/additional fees imposed upon parcels entering your country. If you require any specific declaration or information to be included with your parcel please leave a note with your order.
Sometimes customs will open a parcel to inspect the goods. We cannot be responsible for their actions.